IT - Digital Business Relationship Lead

  • Department IT
  • Salary £46,148 - £52,809 pro rata
  • Closing Date 31/10/2024
  • Location The Shrewsbury Business Park
  • Grade NHS AfC: Band 7 (subject to AfC confirmation)
  • Job ref 223-DBR-811
  • Pension NHS Pension
  • Holidays Generous Holiday Allowance
  • NHS discount Eligible for NHS Discounts
  • Contract Secondment: 6 months (Contract will run until end of March 2025)
  • Hours Full time - 37.5 hours per week (Out of Hours oncall service)

Job overview

We are pleased to be recruiting  to a temporary post of Digital Business Relationship Lead on a 6 month contract - ending 31.03.2025.

The postholder will play a key role in leading a number of digital functions / specialties including Service Management, IT Service Desk and Business Relationship Management

You will specialise in ITIL Service Management including Incident, Problem, Change and Service Level Management as well as developing and delivering Service Improvement programmes.

You will support the Head of Digital Service Delivery in the implementation and maintenance of ITIL best practices within Digital Services as well as across Shrewsbury & Telford Hospital NHS Trust as well as working with third party suppliers to embed ITIL practices.

The postholder will work closely with the Head of Service Delivery, Cyber, Infrastructure and divisional teams to further embed cyber compliance in line with the national cyber security strategy, including  compliance, end of life applications, end of life OS and ensure information asset owners have robust plans in place to upgrade / replace.

You will support the Head of Digital Service Delivery to develop and review all service and operational level agreements where SaTH digital services host services as a service provider.

The postholder will also provide out of hours support via the oncall rota.

The postholder will also be required to travel between Princess Royal Hospital, Royal Shrewsbury Hospital and Shrewsbury Business Park.

Main duties of the job

For detailed Information, please refer to the Job Description / Person Specification.

To lead and support the Head of Digital Service Delivery in the operational management of functions and services within the agreed portfolio.

To embed ITIL Service Management within Digital and across the wider organisation and update processes changes in line with national guidance

To serve as an expert in ITIL Service Management

Lead on Major Incident Management ensuring processes are developed and embedded into the Digital Services Directorate.

To ensure workforce development and training plans are in place enabling staff to maximise the benefits of from the use of IT and ensure own professional skills are kept up to date.

Support and or / lead on the coordination of high severity IT incidents impacting upon clinical and operational services, liaising professionally with digital staff, third part suppliers, clinical and non-clinical teams within the organisation and partnering organisations.

To work with digital operational managers / leads to review cross team boundary working.

Working for our organisation

The Shrewsbury and Telford Hospital NHS Trust is the main provider of acute hospital services for around half a million people in Shropshire, Telford & Wrekin and mid Wales.

Encompassing some of the most picturesque parts of England and Wales, the Trust's catchment stretches from the Cambrian Mountains in the west, to Newport and the fringes of the Black Country in the east. The main towns include: Bridgnorth, Ludlow, Market Drayton, Oswestry, Shrewsbury and Whitchurch (in Shropshire); Newport, Telford and Wellington (in Telford & Wrekin); and Newtown and Welshpool (in Powys) - all beautiful and unique.

We are committed to providing the best possible diagnostic facilities and high-quality clinical care in a clean, supportive environment where patients are treated effectively with respect and dignity.

The Shrewsbury and Telford Hospital NHS Trust continues to work with our partners in health and social care in Shropshire, Telford and Wrekin and mid Wales to develop patient-focused services that meet the needs of our communities.

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The well-being of our staff is of the upmost importance to us.  If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you.  This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. 

If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
 
Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in.
 
We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible.  In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.
 
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

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If you have any problems applying online please contact us on sath.recruitment@nhs.net or call 01743 492 402 for Non-Medical positions OR sath.medicalrecruitment@nhs.net  or call 01952 641222 for Medical Recruitment.

 

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