Job overview

An exciting opportunity has arisen for a highly motivated and enthusiastic Administrator to join the Hamar Centre team, at The Royal Shrewsbury Hospital.  The hours for this position are 37.5 hours per week, working Monday – Friday between 09.00 – 17.00, with some flexibility required.

The successful post holder will ensure all patients referred/self-referred to the Trust for counselling, are given an appointment with a member of the counselling team.  You will provide general administrative support to the Hamar Centre counselling team, as well as arranging counselling appointments and meeting and greeting clients/members of the public who come to the centre.

You will work primarily independently using your own initiative, with minimal supervision, to carry out the duties of the post working closely and communicating effectively with the other members of the Hamar Centre Team, liaising with internal and external agencies e.g., Patients, Citizens Advice Bureau, Managers, CNS, GPs, Consultants, Cancer Care Navigators, other NHS Trusts/Health Authorities, support groups, user groups and voluntary groups/agencies and members of the public.

The post will require considerable patient contact (by telephone and face to face) therefore excellent verbal communication skills are required.

The ideal candidate will be highly motivated and able to work under pressure. You will need computer literate and have experience of working with software programmes.

Main duties of the job

Provide general administrative / secretarial support to the Hamar Centre staff.
Organise room hire and management of bookings, diary, room and equipment preparation, management of kitchen, out of hours access and invoices.
Be responsible for ordering stocks and equipment for the Centre.
Organise general maintenance and upkeep of the Centre, both inside and out the building.
Act as First Aid Officer and Fire Safety Warden for the Hamar Centre.
Collect and record statistical data from telephone and appointment diaries.
Take responsibility for reception and greeting aspects of the Centre for telephone calls, ‘drop-ins’, visitors, and appointments.
Responsible for the provision of a comprehensive day to day booking & scheduling service for patients referred under the Hamar Centre, agreeing appointment dates and times with patients over the telephone and sending out appointment letters promptly.
To communicate effectively with empathy and confidentiality when speaking with patients who have been referred with the knowledge that they have cancer or other life-threatening conditions.
The post holder would be expected to use the Trust’s Patient Administration System (PAS) and SEMA. Contribute to records and to the collection of data for audit and research purposes.
To be able to concentrate in a noisy and distracting environment for prolonged periods.

Working for your organisation

The Shrewsbury and Telford Hospital NHS Trust (SaTH) is the main provider of acute hospital services for around half a million people in Shropshire, Telford & Wrekin and mid Wales.

We can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

We are an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.