Job overview
An exciting opportunity has arisen to join our dynamic team within Gynaecology Ward at The Princess Royal Hospital, Telford.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this demanding role. Duties will include answering the telephone, filing, using the SEMA and booking appointments therefore a good telephone manner, confidence and a positive helpful manner is essential.
The post holder will be expected to provide clerical, administrative and information technology help to medical, nursing and other staff in relation to the patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder may be required to work anywhere in the trust to cover short term absence.
Training will be provided for the successful candidate.
Main duties of the job
Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
Answer the telephone, responding to questions or requests as appropriate.
Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters).
Make outpatient referrals as requested by nursing staff.
Notify Pathology of urgent blood specimens when requested by nursing staff.
Request and collect (or deliver when requested) notes and x-rays from various departments.
Order transport for patients as requested by nursing staff, competing appropriate paperwork.
Ensure records are sent from the ward correctly compiled and completed following patient discharge.
Report identified maintenance defects to engineers, competing appropriate paperwork.
Working for our organisation
You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
