Job overview
To manage the Urgent Appointment Team, ensuring the provision of an efficient and effective booking service in accordance with National Cancer Waiting Times Guidance and local Trust policies and procedures.
Main duties of the job
- To communicate information with patients, relatives or staff on a variety of departmental matters.
- To communicate complicated administrative information to staff from other departments, external contacts.
- To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
- To exercise judgements when dealing with enquiries and to analyses information to resolve problems
- May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures).
- To manage a team’s performance or to provide training to others in own discipline (i.e. policies/processes or IT systems)
- To develop databases/spreadsheets, to collate or produce reports on a regular basis.
- To input data onto relevant systems, required to store and retrieve information or to collate and report data.
- Optimise the use of technology for area of own work.
Working for your organisation
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
