Job overview

The Shrewsbury and Telford Hospital NHS Trust has a valued, skilled and passionate team of volunteers across the Trust.  We have an exciting opportunity to join the volunteer team and support the operation of our volunteer services.  You will be led by our Volunteer Service Manager to co-ordinate all our volunteers through their volunteer journey – from the recruitment to supporting volunteers in their placement.

The role is primarily based at the William Farr House, Shrewsbury but the post holder will work across both sites and will be required to regularly deliver support at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital.

The post holder will support the delivery of the Public Participation Team’s objectives and the Trust’s volunteer projects encompassing the recruiting, training and support of the 300 volunteers supporting our hospitals.

The post holder will be a team player with excellent communication skills with the ability to communicate with a range of different people. This is a very busy role, the capability to prioritise work, plan and implement new projects and ideas is essential. 

We are excited to welcome someone with the passion, energy, and enthusiasm to embrace this opportunity to make a real impact for our patients through our volunteer service.

Main duties of the job

• Work closely with the Volunteer Service manager to ensure the safe recruitment, screening, placement and retention of inclusive volunteers and ensure remuneration of out of pocket expenses in accordance with Trust policies and procedures.
• Develop, ongoing training and support programme for SaTH volunteers in their areas of work, ensuring the appropriate mandatory training is completed. Maintain accurate training records including details of placement area programmes. 
• To be the first contact for volunteers, and enquires about volunteering, at the Trust. Maintaining and developing working relationships and networks.
• Oversee placements of volunteers, working with volunteers and wards/departments to ‘match’ volunteers to placements. 
• Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way. 
• Anticipate and resolve any queries or issues that arise with the volunteer workforce/ placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities. 

Working for your organisation

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.

We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

The post holder will be part of the Public Participation Department, which includes Community Engagement, SaTH Charity and Volunteers.  Within this role you will be part of a small volunteer team, as well as providing support to over 300 volunteers within the Trust.  The Public Participation Team is based at William Farr House, Shrewsbury.

Detailed job description and main responsibilities

Please see the attached job description and person specification for further information regarding the main responsibilities of this role.